Technology as an Afterthought - a bad choice for SMBs

December 13, 2016

Making technology an afterthought is easy to do.


For some reason, likely due to the rise of technology as a function of daily life, we have found that business planning around technology infrastructure hasn’t yet become a pivotal activity for  a lot of SMB’s  Just 15 years ago, , most functions happened without the reliance on technology. Files were stored in filing cabinets, conversations were held over the phone or face to face, projects were done in conference rooms, client or patient information was tracked with pen and paper.


Many are still trying to catch up and realize that nearly all business functions happen with the aid of technology. Companies treat technology like an afterthought, as something to consider after all the plans have been made and the agenda set.


Do we make technology an afterthought in our personal lives?


No. Just take a look at the lines of people waiting to get the latest iPhone upgrade. Consider the pre-orders that take place when a new tablet is released. How much thought goes into connecting our homes to the latest and greatest technical innovations like home security monitoring, cloud-based television, by gosh, even Wi-Fi capable crock pots?


So why technology is still an afterthought in this business world is a bit confounding, especially when you consider the fact that technology is the single most important function that keeps business operating. You can lose power, you can lose your heat, you can even lose the majority of your staff and still maintain operations. But if your technology goes… productivity halts.


At DTCI, we strategize very closely with our clients to narrow this gap by working with them to project their technology needs based on the business goals they are trying to achieve.


We call it Proactive Technology Management.


Here’s a list of what DTCI reviews with their customers on a regular basis to avoid the deep ditch of poorly planned technology:

  • Existing projects that are in process or were recently completed
  • New projects on the horizon; building, expanding, hiring – and the technology decisions you will therefore be making
  • Hardware – break out of all hardware based on age and depreciation, and have a rolling plan for what new investments or replacements you need to make
  • Financial projections and budgeting.
  • Backups and Business Continuity planning – what is being backed up and when it was restore functionality tested last, what is the procedure in the event of an attack (malware).
  • Antivirus and patching status
  • Licensing status – most people don’t pay attention to this – discuss growth projections and determining your new licensing needs, purchase new licenses when needed freeing the Client from tracking and worry about this important business function.


Proactive Technology management is especially important for budgetary purposes.


By having the important technology discussions during budgetary periods, you enable your company to properly prepare for IT expenditures for the year to come. Again, your technology is critical to operations. Poorly planned technology can cause productivity loss, delays, downtime, frustration and even large unforeseen costs that can cripple your business.


During DTCI’s Quarterly Business Reviews with customers, DTCI has these conversations preparing our customers for the upcoming year.  This helps to remove anxiety and provide a better, more solid plan for upcoming IT investments.  Just one branch of the larger tree that is DTCI's Managed Services solution. Small businesses tend to avoid budgeting in general, and IT budgeting can be arbitrary without these business conversations with technology professionals. By having these quarterly reviews, our clients know what they need, can prioritize their investments, and better budget from an overall perspective. Technology is no longer an afterthought.


This equals greater success all around.


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