Providing Top Patient Care through Technology

April 22, 2016


Aspen Valley Hospital (AVH) is a twenty-five bed community hospital that not only provides extraordinary healthcare, but also has the premier technology infrastructure of a major medical center. As AVH makes the switch to Epic, an Electronic Medical Record (EMR) software, they aim to help ensure a seamless and stress-free patient experience.


This story of a new Mom with an 8 week old baby that was transferring pediatricians serves as an example of how EMR software can improve the patient experience.

The child was scheduled to receive their first round of vaccinations. Frustratingly, the former pediatrician was not on the Epic platform – as the new pediatrician was – and required the mother to retrieve a physical release form to deliver immunization information from the hospital where the baby was born. Having to recall and relay prior immunization information, and jump through hoops to get a release form signed, caused significant anxiety, worry, and a negative patient experience for this new mother.


AVH’s implementation of Epic at the hospital provides a lot of opportunities to better collaborate through technology with physician clinics, ultimately aiding in enhanced patient care in the community.  One opportunity is for clinics to participate in also utilizing Epic. This would allow for one patient and one shared medical record, with all the data following the patient between clinic and hospital settings.


AVH recognizes that the implementation and technical support for a program like Epic is unique for local physician practices vs implementation within a hospital setting.


DTCI has identified 3 key roadblocks that small offices may face when trying to implement the Epic platform: 


1.  Limited staff

With a small team of doctors and staff, your practice doesn’t have the bandwidth to implement new technology singlehandedly, let alone support it. Your best resources need to remain focused on their core job, caring for patients, rather than trying to stretch their skillsets. 


2.  Time and budget constraints

As you know, time is money. As a physician, you can save precious time with the latest technology - your bottom line will reflect adopting the latest technology and the support to go with it. 


3.  Lack of IT expertise

Unlike a hospital that can hire specific technical expertise internally, you may not have this luxury. Having outsourced expert-level support allows you to be more profitable, productive, and interact with patients more effectively. Working with a team of experts takes the burden of managing technology off of your business.


Several small clinics have overcome these challenges with the support of DTCI, Desktop Consulting, Inc. All Valley Women’s Care, for example, decided to move offices in Aspen, and through having expert support, the move-in not only ensured space to grow, they are now able to leverage their infrastructure to begin electronically exchanging ultrasounds with Children’s Hospital in Denver. Likewise, Glenwood Medical Associates installed an interface to Quality Health Networks, allowing discharge summaries and lab information from other hospitals to load directly into a patient’s chart.  DTCI was instrumental in making these technological advancements transition smoothly for both All Valley Women’s Care and Glenwood Medical Associates.


Collaborating with AVH’s IT Department, DTCI can work with small practices to remove the IT burden that you  face by managing vendors and providing support for your entire IT platform – including the move to Epic. With DTCI as your trusted MSP, not only will your clinic realize an exceptional level of care to your patients, your practice will run more smoothly, and your bottom line will reflect your efforts. For more information on DTCI, visit us here.

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