Open Positions

Help Desk Support Specialist
 

Job brief, full-time position:

 

At DTCI our passion is doing what is best for our customers. The goal is to drive service success that results in customer satisfaction, maximizes customer technology use and increases their profitability. Our Help Desk Support Specialist will provide technical and troubleshooting assistance related to computer hardware and software, mobile devices and products. This professional must be a great communicator and be able to translate technical knowledge into an actionable direction. When necessary, they will escalate tickets to a Lead Tech.

 

Responsibilities:

  • Diagnose errors or technical problems and determine proper solutions
  • Cooperate with technical team and share information across the organization
  • Build positive relationships with customers
  • Provide helpdesk support and resolve problems to the end user’s satisfaction
  • Monitor and respond quickly and effectively to requests received through the IT helpdesk
  • Modify configurations, utilities, software default settings, etc. for the local workstation
  • Utilize and maintain the helpdesk tracking software
  • Assist with onboarding of new users
  • Install, test and configure new workstations, peripheral equipment and software
  • Manage PC setup and deployment for new employees using standard hardware, images and software  

Basic Requirements 

  • High School Diploma 

Preferred Requirements 

  • Bachelor’s Degree in Information Systems, Business, Communications or related field
  • 2 years of relevant technical experience 

Compensation 

  • $15 - $20 per hour based on experience

 

 
 
 
 
 
 

 

For General Interest Applications, fill out the form here.




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